Legal Documents

Valid from 1. 1. 2025

Article 1 - Introductory Provisions

1. These General Terms and Conditions (hereinafter "GTC") govern the contractual relations between the lessor and the lessee in renting motor vehicles from CARDOT s.r.o.
2. Definitions of key terms:
   • Vehicle: A motor vehicle specified in the Rental Agreement including accessories, documents (technical license, insurance card) and mandatory equipment.
   • Damage: Any damage, loss, theft, depreciation, or unauthorized wear and tear of the vehicle, including interior, exterior, tires, glass, and chassis.
   • Lessee: A natural or legal person concluding the Rental Agreement. The driver must meet: minimum age of 21, hold a Group B driving license for at least 2 years (with no current driving ban).
   • Additional driver: A person added to the contract (free of charge) who must meet the same conditions as the main driver; identified by documents upon pickup.
3. Documents required for rental (for all drivers):
   • ID card or Passport.
   • Group B Driving License (valid, held for min. 2 years).
   • Credit or Debit Card (Visa, Mastercard; no AmEx, Diners) for the deposit and payment.
4. Lessor:
   • Business name: CARDOT s.r.o.
   • Registered office: Stará prešovská 1741/10, 040 01 Košice
   • Company ID (IČO): 50020269
   • VAT ID (IČ DPH): SK2120150934
   • Contact details: e-mail: info@cardot.sk, manager@cardot.sk, tel: +421 918 778 143, web: www.cardot.sk.
5. Consumer notice: Under § 7 par. 6 letter k) of Act No. 102/2014 Coll., the consumer cannot withdraw from the contract within 14 days without giving a reason, since the subject of the contract is the provision of a service (rental) at a specific time. Cancellation terms are governed by Article 10 of these GTC.

Article 2 - Order and Conclusion of Contract

1. The vehicle order must be placed in advance (via web form, phone, or email). The minimum rental period is 1 day.
2. The contractual relationship is formed upon signing the Rental Agreement and the Handover Protocol when picking up the vehicle. It can also be formed electronically (online form with digital signature) if enabled by the Lessor - in this case, the order confirmation is considered binding.
3. The Lessor will verify the Lessee's identity (documents). Upon suspicion of fraud or failure to meet conditions (age, practice), the Lessor has the right to refuse the conclusion of the contract and the handover of the vehicle.

Article 3 - Handover and Return of the Vehicle

1. Operating hours: Vehicles are handed over on working days (Mon - Fri) from 8:00 to 17:00. Outside these hours (including weekends), pickup is only possible by prior agreement (a fee may be charged).
2. The Lessee is obliged to inspect the vehicle and report any defects before departing.
3. Returning the vehicle:
   • The Lessee will return the vehicle at the agreed time and place.
   • Delay tolerance: 59 minutes. After exceeding this time, the rate for another full rental day is charged.
   • Rental extension is only possible in writing (e-mail/SMS) at least 24 hours in advance.
   • Failure to return the vehicle without agreement is considered unauthorized use (fine of 100 EUR + daily rental).
4. The vehicle must be returned clean, with a full tank (Full to Full), and complete equipment.
5. Assistance services: Included in the price 24/7 (towing up to 100 km in case of technical failure, replacement vehicle if available). If the failure is caused intentionally or by the Lessee's negligence (e.g., dead battery due to forgotten lights, wrong fuel), the dispatch costs are paid by the Lessee.

Article 4 - Rental Price and Mileage Limits

1. Final prices: Prices on the web are final and include 23% VAT. The Lessor reserves the right to change prices in unpredictable circumstances (changes in tax rates, fuel prices), of which the client will be informed at least 7 days in advance.
2. Mileage Limit: The rental price includes a limit of 200 km / day, up to a maximum of 3 500 km per calendar month.
   • The total limit for the rental is calculated as the number of rental days × 200 km (up to the monthly maximum).
   • Fee for excess mileage: 0.18 EUR with VAT / km.
3. The price includes:
   • Vehicle without advertising stickers
   • Maintenance service
   • Liability + Collision insurance (with deductible)
   • SK highway vignette
   • Assistance services
   • Additional driver fee

Article 5 - Payment and Deposit

1. Payment: Carried out when picking up the vehicle (in cash, by payment card - debit/credit, or in advance by bank transfer). For payments made with a card held in a currency other than EUR, any exchange rate differences and conversion fees are fully borne by the Lessee.
2. Invoicing: For long-term rentals (over 15 days), monthly ongoing invoicing is possible.
3. Security Deposit: 300 EUR.
   • Carried out by blocking on a card (pre-authorization) or in cash.
   • From the deposit, the Lessor is entitled to unilaterally deduct: contractual fines, damage deductibles, missing fuel, cleaning costs.
   • Deposit return (unblocking) will take place within 7 working days after returning the vehicle without defects and damages. If paid in cash, the deposit will be returned directly upon vehicle return.

Article 6 - Insurance and Liability for Damages

1. Basic coverage (included): The deductible applies to each damage event separately.

   Damage Amount	Client Deductible
   Up to 3 000 EUR	300 EUR
   Over 3 000 EUR	10% of the total damage amount

2. PREMIUM Insurance (optional extra):
   • Reduces the deductible to 0 EUR in case of bodywork damage, theft, or total loss.
   • Exclusions: Does not cover damage to the interior (burned seats, stains), glass, chassis, tires/rims, and damages caused by gross negligence or intent (alcohol, wrong fuel). In these cases, the Lessee bears full responsibility.
3. Obligations in case of an accident - The Lessee is obliged to:
   • Immediately call the Police to any accident, theft, collision with an animal, or damage in a parking lot, and request a police report. Without a report, the insurance becomes void, and the Lessee pays 100% of the damage.
   • Refrain from actions that could lead to the rejection of the insurance claim (e.g., fleeing the accident scene).
   • Notify the Lessor of the event within 24 hours.

Article 7 - Travel Abroad

1. Entering countries of the European Union (EU) with the vehicle is permitted.
2. The Lessee must inform the Lessor of the intention to travel abroad in advance (min. 24 hours), which will be recorded in the contract.
3. Traveling outside the SR without the Lessor's consent is considered a gross breach of contract with full liability for any damages.

Article 8 - Rights and Obligations of the Lessee

1. The Lessee is obliged to properly care for the vehicle (check operating fluids, tire pressure).
2. Liability for offenses: The Lessee is fully responsible for all traffic offenses and violations (e.g., speeding, illegal parking, unpaid highway tolls) committed during the rental period. In the event of a fine received after the rental ends, the Lessee agrees to pay the fine, including a related administrative fee.
3. Strict Prohibitions:
   • Smoking in the vehicle (including electronic cigarettes).
   • Transporting animals without a transport box.
   • Towing other vehicles or trailers.
   • Driving under the influence of alcohol, medications, or drugs.
   • Leaving valuables and documents in the vehicle (the Lessor is not responsible for their theft).

Article 9 - Sanctions and Fees

The Lessor is entitled to charge the following contractual fines (can be deducted from the deposit).

Article 10 - Cancellation Policy

1. In case of booking cancellation, the following fees apply:
   • Cancellation more than 72 hours before rental: Free of charge.
   • Cancellation 72 to 24 hours before rental: 20% of the rental price.
   • Cancellation less than 24 hours before rental: 50% of the rental price.
2. In the event of "force majeure" (natural disaster, state pandemic measures preventing movement), no cancellation fee is charged.

Article 11 - Final Provisions

1. Legal relations are governed by the Slovak legal system. Any disputes will be resolved primarily by agreement, or before the materially and locally competent court in Košice.
2. The consumer has the option to resolve disputes through the alternative dispute resolution system (SOI).
3. Information regarding the processing of personal data (GDPR) is available in the Privacy Policy section.
4. The Lessor reserves the right to amend the GTC, publishing the change on the website at least 14 days in advance.

Information duty according to GDPR

Article 1 - Who we are (Data Controller)

1. Your personal data is processed by the company:
   • Business name: CARDOT s.r.o.
   • Registered office: Stará prešovská 1741/10, 040 01 Košice
   • Company ID (IČO): 50020269
   • Contact: +421 918 778 143, info@cardot.sk
   • (hereinafter the "Controller").

Article 2 - Why we process your data and on what basis?

1. We process your data only to the extent necessary to operate the car rental business.
2. Purpose: Conclusion and fulfillment of the rental agreement
   • Legal basis: Performance of a contract (Art. 6(1)(b) GDPR).
   • Explanation: Without this data, we could not conclude the contract and hand over the vehicle to you.
3. Purpose: Accounting and Taxes
   • Legal basis: Legal obligation (Art. 6(1)(c) GDPR).
   • Explanation: We must archive invoices and contracts by law (e.g., the Accounting Act).
4. Purpose: Handling damage events and fines
   • Legal basis: Legitimate interest (Art. 6(1)(f) GDPR) and legal obligation.
   • Explanation: If an accident occurs or a traffic fine is issued, we must supply your data to the insurance company or police.

Article 3 - What data do we process?

1. We process only common personal data:
   • Name, surname, title.
   • Permanent address.
   • Date of birth.
   • ID card and driver's license number (we only record these in the contract, we do not make photocopies or scans of these documents).
   • Contact details (phone, e-mail).
   • Payment details (bank account number, if returning a deposit).

Article 4 - Who has access to your data (Recipients)?

1. We do not sell your data to anyone. Access may be granted only to these partners when necessary:
   • External accounting firm (for processing accounts).
   • Insurance companies (in the event of an insurance claim).
   • Police and state authorities (in the event of traffic offenses/fines).
   • IT service providers (e.g., website or e-mail hosting).

Article 5 - How long do we keep the data?

1. The retention period varies by document type:
   • Accounting documents (invoices, contracts): 10 years (required by accounting law).
   • Other data: For the duration of the limitation periods (typically 3 to 4 years after contract termination), so we can defend ourselves in case of legal disputes. After this period, the data is shredded or deleted.

Article 6 - Your Rights

1. Under GDPR you have the right to:
   • Request access to your data (find out what we hold on you).
   • Request rectification of inaccurate data.
   • Request erasure of data (if no longer needed for accounting or legal protection).
   • Object to processing based on legitimate interest.
   • File a complaint with the Office for Personal Data Protection of the Slovak Republic if you believe we handle your data unlawfully.

Complaints Procedure for motor vehicle rental

Article 1 - Introductory Provisions

1. This Complaints Procedure governs the process for submitting and handling complaints regarding services provided by:
   • Business name: CARDOT s.r.o.
   • Registered office/Place of business: Stará prešovská 1741/10, 040 01 Košice
   • Company ID (IČO): 50020269
   • (hereinafter the "Lessor").
2. This complaints procedure is binding for both the Lessor and the customer (hereinafter the "Lessee") who is a consumer.

Article 2 - Liability for Defects

1. The Lessor is obliged to hand over the vehicle to the Lessee in a condition suitable for proper use and ensure the vehicle meets the technical requirements set by law.
2. The Lessor is responsible for defects the vehicle has at the time it is handed over to the Lessee, as well as defects that occur during the rental period (if not caused by the Lessee).
3. The Lessor is not responsible for defects and malfunctions that:
   • were caused by the Lessee or a third party (e.g., improper use, wrong fuel, at-fault accident),
   • were known to the Lessee at pickup and were discounted (e.g., visual damages).

Article 3 - Submitting a Complaint

1. The Lessee must report a claim (notify of a vehicle defect) without undue delay after noticing the defect. In the event of a technical breakdown while driving, the Lessee must immediately contact the Lessor and follow their instructions to prevent further damage.
2. The Lessee may submit a complaint:
   • In person at the Lessor's premises.
   • In writing to the address of the Lessor's registered office.
   • Electronically via email: info@cardot.sk
3. When submitting a complaint, the Lessee must provide proof of rental (the contract) and clearly describe the defect.

Article 4 - Handling the Complaint and Lessee's Claims

1. The Lessor or their authorized employee will determine how the complaint will be handled immediately, or in complex cases within 3 working days.
2. The handling of the complaint must not take longer than 30 days from the date of submission.
3. If the complaint is justified, the Lessee has the right to:
   • a) Defect removal: For easily fixable defects (e.g., bulb replacement, fluid top-up), the Lessor will remove it free of charge without delay.
   • b) Replacement vehicle: If the defect prevents proper use of the vehicle (an inoperable vehicle), the Lessor will provide a replacement vehicle of the same or higher category, if available.
   • c) Discount on rental price: If the defect does not prevent driving but reduces comfort (e.g., broken A/C, radio, window switch), the Lessee is entitled to a reasonable discount for the days the defect was present.
   • d) Refund: If the Lessor cannot provide a replacement and the vehicle is inoperable (not through the Lessee's fault), the Lessor will refund a proportional amount of the rent for the unused days.

Article 5 - Alternative Dispute Resolution (ADR)

1. If the Lessee is not satisfied with how a complaint was handled, they have the right to appeal to the Lessor requesting a remedy.
2. If the Lessor rejects the request or fails to respond within 30 days, the Lessee has the right to initiate an alternative dispute resolution with an ADR entity (e.g., the Slovak Trade Inspection) via the ODR platform: https://ec.europa.eu/consumers/odr/

Article 6 - Final Provisions

1. This Complaints Procedure takes effect on 1. 1. 2025.
2. The Complaints Procedure is available at the Lessor's registered office and on its website.